FAQ

Welcome to Garage Supply Guys! We're here to assist you with finding the best garage-related products. Explore the sections below to find answers to common questions you might have.

About Us

Garage Supply Guys is a dedicated online retailer specializing in high-quality garage supplies and equipment. Visit our About Us page to learn more about our Mission and Vision.

Authorized Dealer

Are you an authorized dealer for your products?

Yes, we are proud to be authorized dealers for all the brands we support. You can see the list of trusted brands in the Brands section of the main menu.

Privacy Policy

What is your privacy policy?

To understand how we handle your personal information, please review our comprehensive Privacy Policy in the Privacy Policy section of our website.

Before Making a Purchase

What should I consider before making a purchase?

Before placing an order, ensure the dimensions of the garage equipment are compatible with your available space. Garage Supply Guys is not responsible if the dimensions do not fit your garage. Additionally, carefully review product specifications and feel free to contact us if you need assistance before making a decision.

Shipping & Delivery

Is there a shipping fee?

We offer FREE shipping for all orders within the continental United States. Currently, we do not offer international shipping.

Can I track my order?

Yes! Once your order is placed, we will provide tracking information via email as soon as your items are shipped.

Order Process

What happens after I place an order?

After placing an order, you will receive a confirmation email. If the item is in stock, it will typically ship within five business days.

Returns

What is your return policy?

If you are not satisfied with your order, contact us within 14 days for an exchange, replacement, or refund. Please refer to the specific return policies for each brand on the Product Page.

Damaged or Defective Items?

If your order arrives damaged, we will assist with arranging replacement parts or redelivery as necessary.

After Placing an Order

What should I expect after placing an order?

Once your order is placed, you will receive a confirmation email. Orders typically ship within 24 hours to five business days, depending on availability. You will receive a tracking number within 24 hours of shipment.

Inspecting Your Delivery?

Upon delivery, inspect the packaging for any signs of damage. If there is any damage, take pictures of the packages before opening and report the issue to us within five days. If the damage is carrier-related, they will be responsible for resolving it at no cost to you.

Contact Information

If you have any additional questions, feel free to reach out to us:

We are available Monday to Friday, 9 AM - 5 PM EST. Feel free to reach out for any assistance!