Privacy Policy

Last updated: November 18, 2024

This Privacy Policy describes how garagesupplyguys.com ("Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. Additional information may be collected if you contact us for customer support. "Personal Information" refers to any information that can uniquely identify an individual. See the list below for details:

Device Information

• Examples: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and site interaction data.
• Purpose: To load the Site accurately and perform analytics to optimize the Site.
• Source: Automatically collected using cookies, log files, web beacons, tags, and pixels.
• Disclosure: Shared with our processor, Shopify.

Order Information

• Examples: Name, billing and shipping addresses, payment details (including credit card numbers), email, and phone number.
• Purpose: To fulfill orders, process payments, arrange shipping, provide invoices and confirmations, screen for fraud, and send marketing messages (when in line with your preferences).
• Source: Collected directly from you.
• Disclosure: Shared with our processor, Shopify.

Customer Support Information

• Examples: Contact details and any correspondence you provide.
• Purpose: To provide customer support and resolve issues.
• Source: Collected directly from you.
• Disclosure: Shared with customer support tools as necessary.

Minors

The Site is not intended for individuals under the age of 12. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, contact us immediately to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services. Examples include:

• Shopify for powering our online store.
• Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
• Shipping providers (e.g., UPS, FedEx) for delivering orders.
• Compliance with legal obligations, such as subpoenas or requests from law enforcement.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements and marketing communications that may interest you. Examples include:

• Google Analytics to understand customer behavior on the Site.
• Sharing Site interaction data with advertising partners via cookies and similar technologies.

To opt out of targeted advertising, adjust your browser settings to block cookies or contact us using the information below.

Data Retention Periods

We retain Personal Information for the following durations:

• Order Information: Retained indefinitely unless deletion is requested.
• Browsing Data: Retained for up to 26 months for analytics purposes.
• Customer Support Data: Retained for up to 12 months after the resolution of an inquiry.

Security Measures

We use industry-standard measures such as SSL encryption and secure servers to protect your Personal Information. However, no system is completely secure, and we cannot guarantee absolute protection.

Your Rights

For EEA Residents

• Access, update, or delete your Personal Information.
• Restrict or object to data processing.
• Request data portability.
• Complain to your local data protection authority.

For California Residents

• Access your Personal Information (Right to Know).
• Request correction, updates, or deletion.
• Designate an authorized agent to make requests on your behalf.

Data Storage Locations

Your data may be stored and processed in locations outside of your country of residence, including the United States and Canada. We ensure all transfers comply with applicable privacy laws.

Do Not Track

We do not alter our data collection practices when a "Do Not Track" signal is detected due to the lack of a standardized industry response.

Cookie Consent Manager

Our website includes a cookie consent banner that allows you to manage your preferences regarding cookies and tracking technologies. You can adjust your preferences at any time through the 'Cookie Settings' link in the website footer.

Data Breach Notification

In the unlikely event of a data breach involving your Personal Information, we will notify affected users promptly via email or other appropriate means, in compliance with applicable laws and regulations.

Changes

We may update this Privacy Policy to reflect changes in practices or for operational, legal, or regulatory reasons. Updates will be posted on this page.

Accessibility Statement

We are committed to ensuring our Privacy Policy is accessible to all users, including those with disabilities. If you have difficulty accessing this document or require it in a different format, please contact us at support@garagesupplyguys.com.

Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, contact us:

• Email: support@garagesupplyguys.com
• Phone: +1 (855)-498-2147
• Address: Garage Supply Guys, LLC, 744 South St Unit #332, Philadelphia, PA 19147